Refunds & Cancellations

Cancellation requests must be placed within 1 hour of order conformation. After the 1 hour grace period, orders may not be eligible for cancellation. 

Once an order had shipped, it is not eligible for cancellation or product substitution of any kind. 

Ecoquestrian does not issue partial refunds. If your item was damaged or is faulty for any reason, please reach out so we may replace the item for you. 

Order refunds may only be issued upon the return of your order. Ecoquestrian is not responsible for the cost of return shipping. 

Custom orders, bundles, or formulas (including private label products) are not eligible for return or refund of any kind.


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